Frequently Asked Questions

First thing you should do after an accident is check yourself and others for injuries and make sure that you are safe. Next, make sure to get as much information of the involved parties as possible as well as a police report of what happened. See if you can get a witness and get their information just incase there is a dispute in the facts. Once all of that is done, call AMG Auto Body to have your car towed to our shop free of charge. 

Yes. State of California laws state that you can select the auto body shop that you want to repair your car. Your insurance company cannot mandate which collision center you choose.

After you call your insurance company and file the claim they will give you the claim number. Than you can give the body shop the claim number so that we can arrange for inspection of your vehicle by the insurance company. 

Deductible is the portion of the claim that you are responsible for. Once the estimate on the vehicle has been done the insurance company will issue payment in the full amount less your deductible. The deductible is payable directly to the auto body shop after the repairs have been performed. 

Total loss of the car depends on the amount of damages that the car has sustained. General rule of thumb is that if the amount of damages is greater than 60-70% the insurance company will deem the car as total loss. However, this is not set in stone and every insurance company has their own parameters when it comes to total loss. 

The amount of time it takes to repair the car depends on the severity of the damages. Once the vehicle estimate has been done, the body shop will tell you approximately how long the repairs will take. With that being said, in recent day because of supply chain issues and other Covid related issues, car parts are hard to come by. There are many instances where a certain part is on backorder with the manufacturer and it severely delays the repair process. At AMG Auto Body we will always keep you up to date with the repair process and make sure that you know what's going on with your vehicle. 

Most insurance companies offer rental car reimbursement. If you do have it on your policy we recommend Herts and Enterprise car rental. They will send and uber to pick you up and take you to their location where the rental car will be picked up. If you do not have a rental car coverage, we will provide free rental for you. However this service cannot be combined with any other promotion. 

All you have to do is call Enterprise or Herts and they will pick you up from your location. 

We will provide an uber or lyft car to drop you off anywhere within 20 miles of our location. 

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OEM Parts are the original manufacturer parts where as aftermarket parts are made by other sources based on manufacturer data. 

Absolutely! We use state of the art auto paint mating computer system that is as close to original paint as possible.