Frequently Asked Questions

First thing you should do after an accident is check yourself and others for injuries and make sure that you are safe. Next, make sure to get as much information of the involved parties as possible as well as a police report of what happened. See if you can get a witness and get their information just incase there is a dispute in the facts. Once all of that is done, call AMG Auto Body to have your car towed to our shop free of charge. 

Yes. State of California laws state that you can select the auto body shop that you want to repair your car. Your insurance company cannot mandate which collision center you choose.

After you call your insurance company and file the claim they will give you the claim number. Than you can give the body shop the claim number so that we can arrange for inspection of your vehicle by the insurance company. 

Deductible is the portion of the claim that you are responsible for. Once the estimate on the vehicle has been done the insurance company will issue payment in the full amount less your deductible. The deductible is payable directly to the auto body shop after the repairs have been performed. 

Total loss of the car depends on the amount of damages that the car has sustained. General rule of thumb is that if the amount of damages is greater than 60-70% the insurance company will deem the car as total loss. However, this is not set in stone and every insurance company has their own parameters when it comes to total loss. 

The amount of time it takes to repair the car depends on the severity of the damages. Once the vehicle estimate has been done, the body shop will tell you approximately how long the repairs will take. With that being said, in recent day because of supply chain issues and other Covid related issues, car parts are hard to come by. There are many instances where a certain part is on backorder with the manufacturer and it severely delays the repair process. At AMG Auto Body we will always keep you up to date with the repair process and make sure that you know what's going on with your vehicle. 

Most insurance companies offer rental car reimbursement. If you do have it on your policy we recommend Herts and Enterprise car rental. They will send and uber to pick you up and take you to their location where the rental car will be picked up. If you do not have a rental car coverage, we will provide free rental for you. However this service cannot be combined with any other promotion. 

All you have to do is call Enterprise or Herts and they will pick you up from your location. 

We will provide an uber or lyft car to drop you off anywhere within 20 miles of our location. 

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OEM Parts are the original manufacturer parts where as aftermarket parts are made by other sources based on manufacturer data. 

Absolutely! We use state of the art auto paint mating computer system that is as close to original paint as possible. 

The time it takes to repair a car at an auto body shop can vary depending on a number of factors, including the extent of the damage, the availability of parts, and the workload of the shop. Some repairs may only take a few hours, while others may take several days or even weeks.

Minor repairs, such as fixing a small dent or replacing a broken taillight, may only take a few hours to complete. More extensive repairs, such as replacing a bumper or repairing major body damage, can take several days or even weeks to complete. This is because these types of repairs may require ordering parts, disassembling the affected area, and performing more intricate repairs.

Additionally, the availability of parts can play a role in how long it takes to repair a car. If the necessary parts are readily available, the repair process can move more quickly. However, if the parts need to be ordered or are on backorder, the repair may take longer.

Ultimately, the best way to determine how long a specific repair will take is to consult with the auto body shop performing the work. They can provide an estimate based on the specific repairs needed and their current workload.

Choosing a reputable auto body shop is important to ensure that your car is repaired properly and that you are not taken advantage of. Here are some steps you can take to find a reputable auto body shop:

1. Ask for referrals: Ask family, friends, or coworkers for recommendations. Word-of-mouth referrals can be a good way to find a reliable auto body shop.
2. Check reviews: Look for online reviews of the auto body shops you are considering. Check Google reviews, Yelp, and other review sites to see what others have to say about their experience with the shop.
3. Check certifications: Look for certifications from organizations like the National Institute for Automotive Service Excellence (ASE) or the Inter-Industry Conference on Auto Collision Repair (I-CAR). These certifications can indicate that the shop has trained technicians and follows industry standards.
4. Get multiple estimates: Get estimates from several auto body shops before choosing one. This can help you compare prices and ensure that you are not overcharged.
5. Visit the shop: Visit the auto body shop in person to see the facilities and talk to the staff. This can give you a sense of the shop's professionalism and customer service.
6. Check for warranties: Look for a shop that offers a warranty on their work. This can give you peace of mind knowing that the repairs are guaranteed.

By following these steps, you can find a reputable auto body shop that will provide quality repairs and good customer service.

 In most cases, you can choose which parts are used to repair your car at an auto body shop. However, this may depend on your insurance policy and the specific repair needed.

If your insurance company is paying for the repairs, they may have specific guidelines or requirements for the parts that can be used. This is often outlined in your insurance policy, so it's important to check with your insurance company before authorizing any repairs.

If you are paying for the repairs out of pocket, you can often choose the parts that are used. However, it's important to discuss this with the auto body shop and ensure that the parts you choose are compatible with your car and meet safety standards.

Keep in mind that using original equipment manufacturer (OEM) parts can be more expensive than using aftermarket or used parts. However, OEM parts are typically of higher quality and are designed specifically for your car, which can ensure that the repairs are done properly and that your car is safe to drive.

Ultimately, the choice of parts will depend on your budget, your insurance policy, and your personal preference. Be sure to discuss your options with the auto body shop and make an informed decision before authorizing any repairs.

You can get an estimate for auto body repair by following these steps:

1. Research auto body shops: Look for auto body shops in your area that specialize in the type of repair you need. You can check online directories, review sites, or ask for recommendations from friends or family.
2. Contact the auto body shop: Once you have identified a few potential auto body shops, call or email them to ask for an estimate. Be prepared to provide information about the make and model of your car, the type of damage, and any relevant details.
3. Schedule an appointment: Depending on the extent of the damage, the auto body shop may need to inspect your car in person to provide an accurate estimate. Schedule an appointment for an inspection at a time that works for you.
4. Get the estimate: During the inspection, the auto body technician will assess the damage and provide you with an estimate for the repairs. The estimate should include a breakdown of the costs and the timeline for the repairs.
5. Ask questions: Don't be afraid to ask questions about the estimate, including the specific repairs that are needed and the parts that will be used. You may also want to ask about warranties or guarantees on the work.
6. Compare estimates: If you are getting estimates from multiple auto body shops, compare the estimates to find the best option for you.

By following these steps, you can get an accurate estimate for auto body repair and make an informed decision about where to have your car repaired.

To determine if an auto body shop is licensed and insured, you can take the following steps:

1. Check for licensing: Auto body shops are typically required to have a business license from the state or local government. You can check with your state's Department of Motor Vehicles or the local licensing agency to verify that the shop is licensed to operate.
2. Ask for proof of insurance: Auto body shops should have liability insurance to protect against any accidents or damages that may occur during the repair process. Ask the shop for proof of insurance, such as a certificate of insurance, and verify that the policy is up to date and provides adequate coverage.
3. Look for certifications: Many auto body shops have certifications from organizations like the National Institute for Automotive Service Excellence (ASE) or the Inter-Industry Conference on Auto Collision Repair (I-CAR). These certifications can indicate that the shop has trained technicians and follows industry standards.
4. Check online reviews: Online reviews can provide insight into the reputation and reliability of an auto body shop. Look for reviews on sites like Google and Yelp to see what other customers have to say about their experiences.

By taking these steps, you can ensure that the auto body shop you choose is licensed and insured, which can provide peace of mind knowing that your car is in good hands.

Yes, an auto body shop can repair a dent without repainting the entire panel using a variety of techniques. Here are a few options:

1. Paintless dent repair: This is a method of repairing dents where the technician uses specialized tools to gently massage the dent out from the inside of the panel. This technique can be used on small to medium-sized dents, and the paint does not need to be removed or repainted.
2. Spot painting: If the damage is small and isolated to a specific area, the technician can use a technique called spot painting. This involves matching the paint color and applying it only to the damaged area, blending it with the surrounding paint to create a seamless repair.
3. Touch-up paint: For very small dents or scratches, the technician may be able to simply touch up the area with a small amount of touch-up paint, which can be a quick and cost-effective solution.

It's important to note that the ability to repair a dent without repainting the entire panel will depend on the size and location of the dent, as well as the type of paint and finish on your car. A skilled auto body technician can assess the damage and provide you with options for repairing the dent while preserving the original paint.

The process for repairing a damaged bumper may vary depending on the extent and type of damage, as well as the specific make and model of your car. However, here are the general steps that an auto body shop may take to repair a damaged bumper:

1. Inspection: The auto body technician will inspect the bumper to assess the extent of the damage and determine the best course of action.
2. Removal: If necessary, the technician will remove the bumper from the car to access the damaged area.
3. Straightening: The technician will use specialized tools to straighten out any dents or creases in the bumper.
4. Filling: If there are any cracks or holes in the bumper, the technician may fill them with a special filler material.
5. Sanding: After the filling is complete, the technician will sand the area smooth to prepare it for painting.
6. Painting: The technician will match the color of your car's bumper and paint the repaired area. They may also apply a clear coat to protect the paint and give it a glossy finish.
7. Reinstallation: Once the paint has dried, the technician will reinstall the bumper on the car.
8. Final inspection: The technician will inspect the repaired bumper to ensure that it looks and functions as it should.

The time and cost of repairing a damaged bumper will depend on the extent of the damage and the specific repairs needed. A reputable auto body shop can provide you with an estimate and guide you through the process of repairing your damaged bumper.

 After your car has been repaired at an auto body shop, it's important to take proper care of it to ensure that the repairs last and your car continues to look and function its best. Here are some tips for caring for your car after it has been repaired:

1. Follow any specific care instructions provided by the auto body shop: The technician who repaired your car may provide specific instructions for caring for the repairs, such as avoiding washing the car for a certain period of time or using a specific type of wax.
2. Wash your car regularly: Regular car washes can help to remove dirt and debris that can damage the paint and cause rust to form. Use a gentle soap and avoid scrubbing too hard or using harsh chemicals that could damage the paint.
3. Keep your car waxed: A coat of wax can protect the paint from the elements and give it a shiny finish. Wax your car regularly, especially if it is parked outside or exposed to sunlight.
4. Park in a garage or covered area: Parking your car in a garage or covered area can protect it from the elements, such as rain, hail, and UV rays, which can damage the paint and cause rust to form.
5. Check for signs of damage: Regularly inspect your car for signs of new damage or issues that may have arisen since the repair. Catching any problems early can help you avoid more costly repairs in the future.

By following these tips and taking good care of your car after it has been repaired at an auto body shop, you can help ensure that the repairs last and your car continues to look and function its best.

Yes, an auto body shop can repair rust damage to your car. Here are some of the steps that an auto body technician may take to repair rust damage:

1. Inspect the damage: The technician will assess the extent of the rust damage and determine the best course of action.
2. Remove the rust: The technician will use a variety of tools, such as grinders or sanders, to remove the rust from the affected area.
3. Replace any damaged parts: If the rust has caused extensive damage, the technician may need to replace parts of the car, such as the body panel or frame.
4. Weld new metal in place: If the rust has caused a hole or gap, the technician may weld in a new piece of metal to fill the gap.
5. Apply body filler: The technician may apply body filler to smooth out any uneven areas and create a smooth surface.
6. Sand and prime the area: Once the metalwork is complete, the technician will sand the area to smooth out any rough spots and then apply a primer to prepare the area for painting.
7. Paint the area: Finally, the technician will match the paint color and paint the repaired area. They may also apply a clear coat to protect the paint and give it a glossy finish.

It's important to note that the repair process may vary depending on the extent of the rust damage and the specific make and model of your car. A skilled auto body technician can assess the damage and provide you with options for repairing the rust damage to your car.

A collision repair center and a regular auto body shop both provide auto body repair services, but they differ in terms of the types of repairs they specialize in and the types of customers they typically serve. Here are some of the key differences:

1. Types of repairs: Collision repair centers typically specialize in repairs related to major collisions, such as frame damage, suspension damage, and engine damage. Regular auto body shops, on the other hand, may focus on smaller repairs, such as dent removal, paint touch-ups, and bumper repairs.
2. Equipment and technology: Collision repair centers often have more advanced equipment and technology than regular auto body shops, as they need to be able to diagnose and repair more complex damage. For example, a collision repair center may have a frame straightening machine or a computerized measuring system to ensure precise repairs.
3. Insurance relationships: Collision repair centers often work directly with insurance companies and are experienced in navigating the claims process. Regular auto body shops may not have the same level of experience working with insurance companies.
4. Customer base: Collision repair centers typically serve customers who have been involved in accidents and need more extensive repairs. Regular auto body shops may serve a wider range of customers, including those who need smaller repairs or cosmetic work.

It's important to note that these differences may not always be clear-cut, and some auto body shops may provide both collision repair services and smaller repairs. When choosing an auto body shop, it's important to consider your specific needs and the reputation and experience of the shop you are considering.

Yes, an auto body shop can repair damage to your car's frame. Here are some of the steps that an auto body technician may take to repair frame damage:

1. Inspect the damage: The technician will assess the extent of the frame damage and determine the best course of action.
2. Straighten the frame: The technician may use a frame straightening machine to carefully bend and reshape the frame back to its original shape.
3. Replace any damaged parts: If the frame damage is severe, the technician may need to replace parts of the frame, such as the rails or cross members.
4. Weld new metal in place: If the frame has a section that is completely destroyed, the technician may need to cut out the damaged section and weld in a new piece of metal to fill the gap.
5. Check for alignment: After the frame is straightened and repaired, the technician will check the alignment to ensure that the car will drive straight and handle properly.

It's important to note that repairing frame damage can be a complex and time-consuming process, and the cost of the repair may be higher than for other types of auto body damage. A skilled auto body technician can assess the damage and provide you with options for repairing the frame damage to your car.

It is not always necessary to get multiple estimates for auto body repair, but it can be a good idea to do so in certain situations. Here are some factors to consider:

1. Insurance requirements: If you are filing a claim with your insurance company, they may require you to get multiple estimates from different auto body shops before they will approve the repairs.
2. Cost of the repairs: If the cost of the repairs is high, getting multiple estimates can help you compare prices and ensure that you are getting a fair price for the repairs.
3. Reputation of the auto body shop: If you are not familiar with the auto body shop you are considering, getting multiple estimates can help you compare their reputations and determine which one has the best track record for quality repairs and customer service.
4. Time constraints: If you need the repairs done quickly, getting multiple estimates may not be practical, as it can take time to schedule appointments and wait for estimates to be prepared.

Ultimately, the decision to get multiple estimates is up to you, and may depend on your specific circumstances. If you are unsure whether you need to get multiple estimates, you can always consult with an auto body technician or your insurance company to get advice.

OEM (Original Equipment Manufacturer) parts are made by the same company that manufactured the original parts that were installed in your vehicle at the factory. These parts are designed to fit and function exactly like the original parts, and are generally considered to be of the highest quality.

Aftermarket parts, on the other hand, are made by other companies that may not have been involved in the original manufacturing of your vehicle. These parts are designed to be compatible with your vehicle, but may not fit or function exactly like the original parts. Aftermarket parts can be of varying quality, depending on the manufacturer.

Here are some of the key differences between OEM and aftermarket parts:

1. Quality: OEM parts are generally considered to be of the highest quality, as they are made to the same standards as the original parts. Aftermarket parts can vary in quality, depending on the manufacturer.
2. Fit and function: OEM parts are designed to fit and function exactly like the original parts, while aftermarket parts may not fit or function exactly the same way.
3. Cost: OEM parts are often more expensive than aftermarket parts, as they are made by the original manufacturer and have a higher level of quality assurance.
4. Warranty: OEM parts typically come with a warranty from the vehicle manufacturer, while aftermarket parts may not come with a warranty or may only have a limited warranty from the manufacturer.

When it comes to choosing between OEM and aftermarket parts, it's important to consider your specific needs and budget. While OEM parts are generally considered to be of higher quality, aftermarket parts can be a more affordable option. It's also important to consider the reputation of the manufacturer when choosing aftermarket parts, to ensure that you are getting a quality product that will perform well and last a long time.

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Yes, an auto body shop can repair hail damage to your vehicle. Hail damage can include dents, dings, and scratches on the body of the vehicle, as well as damage to the windshield and other windows.

The repair process for hail damage typically involves using special tools to remove the dents from the body of the vehicle without the need for repainting. This is known as paintless dent repair (PDR). PDR is a specialized technique that requires a skilled technician to carefully massage out the dents using special tools and techniques, without damaging the paint or finish on the vehicle.

If the hail damage is more severe, such as large dents or broken windows, the repair process may require more extensive work, such as replacing the damaged parts or repainting the affected areas.

If your vehicle has suffered hail damage, it's important to take it to a reputable auto body shop that has experience with repairing hail damage. A qualified technician can assess the damage and provide an estimate for the repair work needed.

No, you cannot simply choose not to pay your auto accident deductible. When you file a claim with your insurance company for an accident, you agree to pay your deductible as part of the terms of your insurance policy. The deductible is the amount of money you are responsible for paying out of pocket before your insurance company covers the remaining cost of repairs or medical bills, up to your policy's limits.

Failing to pay your deductible could result in your insurance company denying coverage for the claim, which could leave you responsible for paying the full cost of the repairs or medical bills. Additionally, failure to pay your deductible could lead to legal consequences, as it is a contractual obligation under your insurance policy.

If you are struggling to afford your deductible, there are some options to consider. Some auto body shops and insurance companies offer payment plans to help you cover the cost over time. You could also consider using a credit card or taking out a personal loan to cover the cost of your deductible. It's important to explore your options and communicate with your insurance company to find a solution that works for you.

To file an insurance claim for auto body repair, follow these general steps:

1. Assess the damage: After an accident or incident, assess the damage to your vehicle and take photos if possible. You will need this information when you file your insurance claim.
2. Contact your insurance company: Call your insurance company as soon as possible to report the accident and file a claim. Provide them with all the necessary details about the accident, including the date, time, location, and any other parties involved.
3. Obtain an estimate: Your insurance company may send an adjuster to inspect the damage to your vehicle and provide an estimate for the repair work. You can also obtain your own estimate from an auto body shop of your choice.
4. Choose a repair shop: Once you have an estimate, you can choose an auto body shop to perform the repairs. Your insurance company may have a list of approved repair shops, but you have the right to choose your own shop.
5. Get approval for the repairs: Once you have chosen a repair shop, they will work with your insurance company to obtain approval for the repairs. This may include negotiating the cost of the repairs and the parts that will be used.
6. Schedule the repairs: Once the repairs have been approved, you can schedule the repairs with the auto body shop. They will let you know how long the repairs will take and what to expect during the process.
7. Pay your deductible: When you pick up your vehicle after the repairs have been completed, you will typically need to pay your deductible. The insurance company will cover the rest of the cost of the repairs.

It's important to remember that the exact process for filing an insurance claim may vary depending on your insurance company and the specific circumstances of your accident. It's always a good idea to consult with your insurance agent or a qualified auto body technician if you have any questions or concerns about the process.

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In general, you can choose any auto body shop for insurance repairs, but it's important to check with your insurance company first. Some insurance policies may have restrictions on the repair shops you can use, such as requiring you to use a shop that is in their network of approved repair facilities.

If you have the freedom to choose your own repair shop, it's important to select a reputable auto body shop that has experience with the type of repairs your vehicle needs. You can check online reviews, ask for referrals from friends or family, or check with your local Better Business Bureau to find a reputable auto body shop.

Before selecting an auto body shop, be sure to ask about their qualifications, experience, and warranty on their repairs. You should also obtain an estimate for the repairs and confirm that they will work with your insurance company to obtain approval for the repairs.

Ultimately, the decision of which auto body shop to use for insurance repairs is up to you, but it's important to do your research and select a shop that you feel confident will provide high-quality repairs and good customer service.to this item.

The deadline for filing an insurance claim for auto body repair can vary depending on your insurance policy and the circumstances of your accident. It's important to check your policy documents or contact your insurance company directly to confirm the deadline for filing a claim. AMG Auto Body can help you with filing your auto accident insurance claim. Give us a call at 818-245-6006 and let us help you with your claim.

In general, it's recommended that you file a claim as soon as possible after an accident or incident. This can help ensure that the claim is processed quickly and that any necessary repairs are completed promptly. Delays in filing a claim could result in the denial of the claim or a longer wait time for repairs to be completed.

If you're not sure about the deadline for filing a claim or you have concerns about the claims process, don't hesitate to contact your insurance company or a qualified auto body technician for guidance. They can help answer your questions and provide assistance with filing a claim and obtaining the necessary repairs.

Whether or not your insurance company will cover auto body repairs depends on the specific details of your insurance policy and the circumstances of the damage to your vehicle. In general, if you have collision coverage or comprehensive coverage as part of your auto insurance policy, you may be covered for auto body repairs.

Collision coverage typically covers damage to your vehicle caused by a collision with another vehicle or object, regardless of who is at fault. Comprehensive coverage, on the other hand, covers damage to your vehicle caused by non-collision events such as theft, vandalism, or weather-related damage.

To determine if your insurance company will cover auto body repairs, you should review your insurance policy documents and contact your insurance company to report the damage and initiate a claim. They will then assess the damage and provide guidance on what repairs are covered and what costs you may be responsible for.

It's important to note that even if your insurance company does cover auto body repairs, you may still be responsible for paying a deductible before the insurance company covers the remaining repair costs. The amount of the deductible will depend on the terms of your insurance policy.

If you have any questions or concerns about your insurance coverage for auto body repairs, don't hesitate to contact your insurance company or a qualified auto body technician for guidance.

Yes, many auto body shops offer windshield repair and replacement services. However, it's important to note that some auto body shops may specialize in collision repair and may not offer windshield repair services.

If your windshield is damaged, it's a good idea to take your car to an auto body shop that specializes in windshield repair or replacement. They will have the expertise and tools necessary to assess the damage and determine whether the windshield can be repaired or if it needs to be replaced.

In some cases, if the damage is minor, a skilled auto body technician may be able to repair the windshield using specialized techniques and materials. This can be a cost-effective solution that can save you the expense of a full windshield replacement.

If the damage to the windshield is more severe or if it impairs your ability to see while driving, a replacement may be necessary. A qualified auto body shop can help you select the right replacement windshield for your vehicle and install it properly to ensure your safety and the structural integrity of your car.

Yes, many auto body shops offer windshield repair and replacement services. However, it's important to note that some auto body shops may specialize in collision repair and may not offer windshield repair services.

If your windshield is damaged, it's a good idea to take your car to an auto body shop that specializes in windshield repair or replacement. They will have the expertise and tools necessary to assess the damage and determine whether the windshield can be repaired or if it needs to be replaced.

In some cases, if the damage is minor, a skilled auto body technician may be able to repair the windshield using specialized techniques and materials. This can be a cost-effective solution that can save you the expense of a full windshield replacement.

If the damage to the windshield is more severe or if it impairs your ability to see while driving, a replacement may be necessary. A qualified auto body shop can help you select the right replacement windshield for your vehicle and install it properly to ensure your safety and the structural integrity of your car.

Preventing scratches on your car can be challenging, but there are several steps you can take to minimize the risk of scratches and keep your car looking its best:

1. Park carefully: When parking your car, try to avoid parking near bushes, trees, or other vehicles that could brush against your car and cause scratches. If possible, park in a covered garage or carport to protect your car from the elements.
2. Avoid driving on rough roads: Rough roads can cause rocks and debris to bounce up and scratch your car's paint. If possible, try to avoid driving on unpaved or poorly maintained roads.
3. Wash your car regularly: Regularly washing your car can help remove dirt, dust, and other debris that can scratch the paint. Use a mild car shampoo and a soft sponge or mitt to avoid scratching the paint.
4. Use a protective coating: Applying a protective coating to your car's paint can help protect it from scratches, UV damage, and other types of wear and tear. There are many types of protective coatings available, including ceramic coatings and wax-based sealants.
5. Be careful when washing and waxing: When washing and waxing your car, be sure to use clean, soft materials and avoid using abrasive or harsh chemicals that can scratch the paint.
6. Install paint protection film: If you're particularly concerned about scratches, you may want to consider installing paint protection film on your car. This clear film is designed to protect the paint from scratches and other types of damage.

By taking these steps, you can help protect your car from scratches and keep it looking its best.

One way to ensure that an auto body shop is using quality parts is to ask if they use OEM (Original Equipment Manufacturer) parts. OEM parts are made by the same manufacturer that made the parts for your car when it was originally built. These parts are designed to fit and function exactly like the original parts and are generally considered the highest quality option.

Another option is to ask if the auto body shop uses aftermarket parts. Aftermarket parts are made by third-party manufacturers and may be less expensive than OEM parts. While some aftermarket parts are of good quality, others may not fit or function as well as OEM parts. If an auto body shop is using aftermarket parts, be sure to ask about the quality of the parts and whether they offer any warranties.

Additionally, you can research the auto body shop online to see what kind of reputation they have for using quality parts. Look for reviews from previous customers and see if there are any complaints about the quality of parts used.

Overall, it's important to ask questions and do your research to ensure that the auto body shop you choose is using quality parts that will keep your car safe and in good condition.

If you are not satisfied with the work done at an auto body shop, the first step is to contact the shop and speak with the manager or owner. Explain your concerns and give them the opportunity to address the issue. Most auto body shops will want to make things right and will be willing to work with you to resolve the problem.

If you are unable to resolve the issue with the shop directly, you may want to consider filing a complaint with a consumer protection agency or regulatory body. This can include the Better Business Bureau (BBB), the National Highway Traffic Safety Administration (NHTSA), or your state's attorney general's office.

You can also leave a review online to share your experience with others and warn them of any issues you had with the auto body shop. This can also prompt the shop to take corrective action and ensure that other customers do not have a similar experience.

In some cases, you may need to seek legal recourse to resolve the issue, such as filing a lawsuit or going to small claims court. However, this should only be considered as a last resort and should be discussed with a lawyer if necessary.

Overall, it's important to communicate clearly with the auto body shop and give them the opportunity to make things right before taking any further action.

Yes, an auto body shop can repair damage to your car's suspension. However, not all auto body shops have the equipment or expertise to perform suspension repairs. At AMG Auto Body we have not only body work specialists but also suspension and aluminum welding specialists as well. Suspension repairs can be complex and may require specialized knowledge and equipment.

If you suspect that your car's suspension has been damaged, it's important to take your car to a qualified mechanic or auto body shop for a proper inspection. They can diagnose the problem and recommend the necessary repairs.

Some common suspension repairs include replacing damaged or worn-out shocks or struts, repairing or replacing damaged control arms or ball joints, and aligning the wheels. In some cases, the damage may be severe enough to require replacing the entire suspension system.

It's important to have any suspension repairs done as soon as possible to avoid further damage to your car and ensure that it remains safe to drive.

Yes, an auto body shop can repair damage to your car's suspension. However, not all auto body shops have the equipment or expertise to perform suspension repairs. At AMG Auto Body we have not only body work specialists but also suspension and aluminum welding specialists as well. Suspension repairs can be complex and may require specialized knowledge and equipment.

If you suspect that your car's suspension has been damaged, it's important to take your car to a qualified mechanic or auto body shop for a proper inspection. They can diagnose the problem and recommend the necessary repairs.

Some common suspension repairs include replacing damaged or worn-out shocks or struts, repairing or replacing damaged control arms or ball joints, and aligning the wheels. In some cases, the damage may be severe enough to require replacing the entire suspension system.

It's important to have any suspension repairs done as soon as possible to avoid further damage to your car and ensure that it remains safe to drive.

To know if an auto body shop is certified by your car's manufacturer, you can check with the manufacturer directly or use their online certification search tool. Most car manufacturers have a network of certified repair facilities that meet specific standards for equipment, training, and quality of repairs.

You can typically find a list of certified repair facilities on the manufacturer's website or by contacting their customer service department. Some manufacturers may also have a certification logo or plaque displayed in the auto body shop's lobby.

It's important to choose a certified repair facility if you want to ensure that your car is repaired to the manufacturer's standards using genuine parts and approved repair methods. This is particularly important if your car is still under warranty, as using an uncertified repair facility may void your warranty.

Certified repair facilities may also have access to special training and support from the manufacturer, which can help them diagnose and repair complex problems more effectively.

To know if an auto body shop is using quality paint products, you can ask the shop what type of paint they use and whether it meets industry standards. Quality paint products should meet specific requirements for durability, color matching, and environmental safety.

Here are a few things to look for when choosing an auto body shop:

1. Ask about the paint brand: Quality paint brands like PPG, BASF, and Axalta are well-respected in the industry and are known for their durability and color matching.
2. Check for certifications: Look for an auto body shop that is certified by a reputable organization like the Inter-Industry Conference on Auto Collision Repair (I-CAR) or the National Institute for Automotive Service Excellence (ASE). These organizations require shops to use quality paint products and follow specific procedures for paint application.
3. Look for warranties: Some paint manufacturers offer warranties on their products, so ask the shop if they offer any warranties on their paint jobs. A warranty can give you peace of mind knowing that the shop stands behind their work and the products they use.
4. Check the color match: When you pick up your car, inspect the repaired area to ensure that the paint color matches the rest of the car. If the color doesn't match, it could be a sign that the shop used a low-quality paint product or did not apply the paint correctly.

By asking these questions and doing your own research, you can find an auto body shop that uses high-quality paint products and provides a quality repair job.